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3. How do I earn the CISR designation?
To earn the CISR designation, you must
attend and pass the exam for each of the five one-day
courses in any order within three years.
The five CISR courses are:
- Insuring Personal Residential
Property (PR)
- Insuring Personal Auto Exposures
(PA)
- Agency Operations (AO)
- Insuring Commercial Property
(IP)
- Insuring Commercial Casualty
Exposures (IC)
4. How do I maintain the CISR
designation?
Once you've completed the program, you can
maintain your designation by attending an update course by
the end of your birth month each year.
Here are your CISR update options:
1. Attend any regular CISR course,
or
2. Attend an Advanced Learning Seminar (ALS), or
3. Take any online CISR course (must pass exam to receive
update credit and/or state CE credit), or
4. Attend one day of a CIC or CRM course (you can receive
two years' worth of CISR update credits by attending a full
CIC or CRM course),* or
5. Attend a Dynamics of Service class (must be a dues-paying
CISR to receive update credit), or
6. Attend a Dynamics of Selling class (must be a dues-paying
CISR to receive update credit)
* Normally, anyone using the
one-day-of-CIC/CRM option cannot receive state CE credit,
because the Department of Insurance does not allow partial
CE credit (you have to attend the whole class, or you
receive no state CE hours).
Don't confuse your CISR update with
your state CE requirement, if any. CISR updates are
annual.
5. What are the Dynamics of Service and
William T Hold courses?
Dynamics of Service is an agency-tested
training system designed to increase performance,
professionalism, and job satisfaction throughout your
agency. The class concentrates on insurance-specific
customer service training, with a special focus on customer
service issues, including account development and E&O loss
prevention.
Dues-paying CISRs can use Dynamics for
their annual update, but this class is open to anyone and
would benefit anyone who works at an insurance agency.
William T Hold Seminar (WTH) is intended
to provide a CISR with a more advanced and varied update
option. Each WTH is planned individually, so there is no
standard curriculum. The WTH class is intended to cover
topics not covered in the five regular CISR classes, or to
cover a more advanced version of something that is touched
on in one of the regular classes.
Because each WTH is unique and the agenda
may not be determined until a few months out, CE credit
information may not be unavailable until a month or so
before the class.
WTH classes are only open to people who
have earned the CISR, CIC, or CRM designation, and the
classes satisfy the update requirement for all three
programs.
6. Is there any way to prepare in
advance for CISR courses?
Yes. See Preparing
for CISR, which includes helpful tips and recommended
study materials for anyone wanting to prepare in advance, or
call our office with any questions about the program or the
course curriculum.
7. If I fail a CISR exam, can I take a
make-up test?
No. There are no make-up tests in the CISR
program. To retake an exam, you have to retake the class,
and the fee is the same (i.e., no discount).
8. If I fail an exam, is there any way
to find out my score?
No. The Society of CISR only provides
pass-fail information.
However, you can get an exam review from
the Society. Call them at 800-531-5197 to request the exam
review. They will evaluate your exam and send you a report
that analyzes your strong and weak points.
9. If I take a CISR class, but I fail
the exam, can I still get CE credit from the state?
Yes. In Florida, CE credit for classroom
programs is based on attendance. As long as you are present
for the entire course, you will earn state CE credit,
regardless of whether you even take the exam.
Most other states seem to have similar
policies, but if your resident license is in a different
state, please review your state's CE law.
10. I think I just passed my last part
of CISR. How do I find out whether the Society of CISR shows
me as a new CISR? Is
there some kind of graduation ceremony?
You will get your exam results in the
normal time frame, about four weeks after the class. If you
pass the exam, and it is your fifth part, you will get a
letter from the Society about four weeks after your
"pass" letter informing you that you are now a
CISR. It will also make reference to our CIC/CISR Conferment
Ceremony and when your first update is due.
The Conferment Ceremony is planned
by PIA Association for Nebraska & Iowa. We hold the
ceremony once per year to recognize those who've earned
their designation during that period. It is usually held in
May or June and we send out invitations to those graduating
a month or two prior to the event.
11. Can an NAIW member use CISR to earn
the CPIW designation?
Yes. CISR has been approved by the
National Association of Insurance Women (NAIW) as a
Certified Professional Insurance Woman (CPIW) qualification
program. Of course, you have to be an NAIW member and meet
all of the other requirements. To find out more, visit the NAIW
website.
12. Are CISR classes available on an
in-house basis?
Yes. Depending on your staff size, it may
be cost effective for you to schedule a CISR class at your
office or at a nearby location. Call PIA at 402-392-1611 or e-mail
us for more details.
13. How can I get information about
CISR programs offered in other states?
You can visit the Society's
website, or PIA Association for Nebraska & Iowa can
fax you the national schedule. It lists all of the programs
nationwide for about the next year, and it includes a list
of contacts for each state.
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